Privacy Policy

Introduction

merry-fell ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information such as your name, email address, and postal address that you voluntarily provide when making enquiries or booking travel services.
• Travel Preferences: Information about your travel preferences, dietary requirements, accessibility needs, and other details necessary to arrange your travel.
• Financial Information: Payment card details and billing information when you make purchases through our services.
• Technical Data: Information about your device and internet connection, including your IP address, browser type, and operating system.

How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings and enquiries
• Communicate with you about your bookings and provide customer support
• Send you promotional communications (where you have opted in)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure the security of our services

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary for the performance of a contract with you
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: Where processing is necessary for our legitimate business interests
• Legal Obligation: Where we are required to process data by law

Data Sharing and Disclosure

We may share your information with:

• Travel suppliers such as airlines, hotels, and tour operators to fulfil your bookings
• Payment processors to complete transactions
• Service providers who assist us in operating our business
• Legal and regulatory authorities where required by law

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

International Transfers

When we arrange travel to destinations outside the United Kingdom, your personal information may be transferred to countries that may not have the same data protection laws. We take steps to ensure adequate protection is in place for such transfers.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised date, and the updated version will be effective as soon as it is accessible.

Contact Us

If you have questions or comments about this policy, please contact us at:

merry-fell
47 Castle Street
Liverpool, L2 9UB
Email: [email protected]

Last updated: January 2024